Tenacity invites unemployed suitable candidates to apply for customer service call centre Learnerships programme 2025
Tenacity Customer Service Call Centre Learnerships 2025 – Now Open for Applications
Are you between the ages of 18 and 30, currently unemployed, and hold a Grade 12 certificate? Are you passionate about customer service and looking to kick-start your career in a professional call centre environment? If you answered yes, the Tenacity Customer Service Call Centre Learnership Programme 2025 is your opportunity to build your future.
What is the Tenacity Learnership Programme?
Tenacity Financial Services is offering a 15-month Learnership programme in Customer Service for 2025. This unique opportunity is aimed at young South Africans who want to gain both practical work experience and a nationally recognised NQF Level 4 qualification in Micro Finance.
As part of this learnership, learners will participate in a combination of classroom-based training and on-the-job practical experience within the Tenacity Customer Services team. This training will equip you with the essential skills needed for a successful career in the call centre or financial services industry.
Benefits of Joining the Tenacity Call Centre Learnership 2025
- Gain a nationally accredited NQF Level 4 qualification in Micro Finance
- Acquire hands-on experience in a dynamic customer service environment
- Improve your job readiness and employability
- Learn valuable communication, problem-solving, and time management skills
- Earn while you learn – a stipend is provided during the 15-month programme
Key Responsibilities
As a learner in the Tenacity Customer Service Learnership, you will become a valuable part of the team by:
- Managing inbound and outbound customer calls with professionalism and empathy
- Handling customer queries and complaints efficiently
- Delivering excellent service and ensuring customer satisfaction
- Completing administrative tasks related to customer account management
- Following internal SOPs (Standard Operating Procedures) and company policies
- Submitting a Portfolio of Evidence and completing all learning requirements
Minimum Requirements
To qualify for the Tenacity Learnership 2025, candidates must meet the following requirements:
- Be a South African citizen, aged 18–30 years
- Have a Grade 12 / Matric certificate, with Mathematics or Mathematical Literacy
- Must be working at the time of the application
- Have limited or no prior work experience
- Be committed to completing a full 15-month learnership
- Be available to work shifts and weekends
- Not be enrolled in any full-time or part-time studies
- Must not have completed another learnership or skills programme within the past 12 months
SEE ALSO: BP Learnerships 2025
Skills and Attributes
Tenacity is looking for candidates who have:
- A passion for customer service and helping people
- Strong verbal and written communication skills
- The ability to stay calm under pressure and resolve issues quickly
- A positive attitude and a strong work ethic
- The confidence to work in a team and independently
- Effective time management and multitasking abilities
- A desire to learn more about contact centre operations and financial services
How to Apply
Click here to apply online for the Tenacity Customer Service Call Centre Learnerships 2025