Call Centre Learnerships 2026 | Tenacity Learnership Programme
Call Centre Learnership Opportunities 2026
Are you unemployed, between the ages of 18 and 30, and in possession of a Grade 12 certificate? Tenacity is offering an exciting Call Centre Learnership Programme for 2026 designed to help young South Africans gain valuable work experience and a nationally recognised qualification.
This 13-month learnership combines classroom training with practical workplace experience in a professional customer service environment. Successful candidates will complete a Micro Finance Qualification (NQF Level 4) while developing essential call centre and customer service skills.
This opportunity is ideal for unemployed youth looking to start a career in customer service, contact centres, or financial services.
What the Learnership Offers
Successful learners will receive:
- A nationally recognised Micro Finance NQF Level 4 qualification
- Practical call centre work experience
- Professional customer service training
- Business, technical, and communication skills development
- Exposure to real customer service operations
- Career growth opportunities within the customer service industry
Preference will be given to Employment Equity and disabled candidates in line with Tenacity’s transformation objectives.
Responsibilities of Call Centre Learners
Learners will be expected to:
- Attend all required classroom and workplace training sessions
- Successfully complete assessments and competency requirements
- Submit a Portfolio of Evidence
- Provide excellent customer service to clients
- Handle inbound and outbound customer queries professionally
- Resolve customer complaints according to company procedures
- Complete administrative tasks accurately
- Follow company policies, service standards, and operational procedures
Skills and Competencies Required
Applicants should demonstrate:
- Strong communication and interpersonal skills
- A passion for customer service and problem-solving
- Ability to work under pressure
- Good organisational and time management skills
- Confidence when interacting with customers
- Adaptability in a fast-paced call centre environment
- A willingness to learn and grow professionally
Minimum Requirements
To qualify for the Tenacity Call Centre Learnership 2026, applicants must:
- Have a Grade 12 / Matric certificate
- Be between 18 and 30 years old
- Be currently unemployed
- Have limited or no previous work experience
- Not be studying full-time or part-time during the programme
- Be available to work shifts and weekends
- Not have participated in another learnership or skills programme within the last 12 months
Mathematics or Mathematical Literacy will be advantageous.
Start Your Career with Tenacity
If you are motivated, eager to learn, and ready to gain valuable workplace experience, this learnership opportunity could be the perfect first step toward building a successful career in customer service and contact centre operations.
How to Apply
Click here to apply online for the Call Centre Learnerships programme 2026